Refund policy

Refund & Returns Policy – HappyVersal

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it:

  • Unworn or unused

  • With tags attached

  • In its original packaging

  • With a receipt or proof of purchase

How to Start a Return

To request a return, please contact us at help@happyversal.com.

Returns will need to be sent to the following address:
[Insert your return address here – e.g. warehouse or business address in Manchester]

⚠️ Items sent back without first contacting us will not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or if you receive the wrong product. We’ll evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned:

  • Personalised or custom products (e.g. special orders)

  • Perishable goods (e.g. food, flowers)

  • Personal care items (e.g. cosmetics, beauty products)

  • Sale items or gift cards

If you have any questions about whether your item can be returned, email us at help@happyversal.com.

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, items must be unused, with tags, and in original packaging.

Refunds

We will notify you once we’ve received and inspected your return. If approved, your refund will be issued to your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at help@happyversal.com